Support

We're here to help you enjoy the sun confidently.

Frequently Asked Questions

How do I restore my premium purchase?

Open Soleil, go to Settings, tap "Soleil Premium", then tap "Restore Purchases". Your purchase is tied to your Apple ID and will restore automatically on any device signed in with the same account.

Why is the UV index showing 0?

The UV index is naturally 0 at night and very low during early morning and late evening. If it's showing 0 during daytime, make sure Soleil has access to your location in Settings > Privacy & Security > Location Services.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to iPhone Settings > your name > Subscriptions > Soleil, then tap "Cancel Subscription". You'll continue to have access until the end of your current billing period.

Is my data private?

Yes. Your data stays on your device and in your personal iCloud account. We don't have servers, don't collect personal information, and never sell data. Read our full Privacy Policy for details.

Does Soleil work without an internet connection?

Soleil needs an internet connection to fetch UV data from Apple WeatherKit. Sunscreen timers and existing data will continue to work offline, but the UV index won't update until you're back online.

How accurate are the burn time estimates?

Burn time estimates are based on the Fitzpatrick skin type scale and real-time UV data. They are approximations — actual burn time varies based on medications, cloud cover, altitude, reflection, and other factors. Always err on the side of caution. See our Health Disclaimer.

App Information

• Developer: Pragmatiq
• Platforms: iPhone (iOS 18+), Apple Watch (watchOS 11+)
• Price: Free with optional premium subscription
• UV Data: Powered by Apple WeatherKit